How does all this work and what communication will I have?

  • We will ensure that you are made to feel comfortable in your home while the works are on going and we will make sure that you are kept fully up to date on any change of circumstances. Will ensure that you are made to feel comfortable in your home while the works are on going and we will make sure that you are kept fully up to date on any change of circumstances.
  • We will ensure that you are made to feel comfortable in your home while the works are on going and we will make sure that you are kept fully up to date on any change of circumstances.
  • Your Tenant Liaison Officer will then discuss with you, before the work starts, what has been planned for your property and enusre that you are happy with the arrangements, you will then be given an Information Pack which details contact numbers and names of whom you can contact and when, you will also have a copy of the planned works.
  • 7 days before the works are due to commence, your TLO will contact you to offier any assistance you may require in the packing and/or storing of any personal effects, they will also check that you are prepared for the works to start and that all your queries have been answered.
  • The day before works commence your TLO will contact you again just as a courtesy to ensure you are ready for Day 1 of the works.
  • Once works start, your TLO will be on hand to guide you through and will check your property at the end of each working day to ensure it is left in a clean and tidy manner.
  • At any time should you need to contact your TLO, you can use the freephone number that is provided in your Information Pack. 8.At all times Respite Facilities will be available should you need them and your TLO will make arrangements for you on request. 9.Your TLO will also ensure that all the main utilities like gas, electric and water are connected whilst the works are ongoing to ensure you have normal, working facilities.

Accreditations and Affiliations