Client Care & Performance
Client Care and Customer Satisfaction are a top priority for the Thomas Vale Group as well as the delivery and performance of the team to ensure the project is delivered on time and within budget.
Whilst Client Surveys and KPI's are now common practice, again we have taken it to the next level with a 360° Benchmarking System which includes Clients, Supply Chain Partners and an anonymous annual survey by Employees on the Company and Management Performance.
These constructive comments have greatly helped us shape the business and instigate a programme of continuous improvement across all areas of the business.
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Enviable Client Focus
Thomas Vale adopts a Client First approach throughout its organisation. This commitment starts at the very top of our organisation with Executive Directors adopting a Key Client Management Role with access to all Clients directly to the Managing Director. Our unique focus has ensured a continued high rate of Customer Satisfaction at an average of 96%
Understanding our Clients
It is a major driver that to provide you with a quality service, that we need to take time to understand your organisation, principal drivers and your aspirations. Every member of our Team working with our Clients understand your aspirations and targets and will help you realise them.
Collaborative Working
We apply a Collaborative approach across all aspects of our delivery, working closely with professionals and our Supply Chain to reduce waste and improve delivery and value for money. Through Collaborative Working, we have been able to reliase significant cashable and non-cashable benefits for our Public and Pricare Sector Clients.
Innovative Design
We welcome the opportunity to work with you at the earliest opportunity to ensure Buildability, Sustainability, Whole Life Costs, MMC and other innovation is maximised. Innovative design isn't just about looking at the aesthetics of the building, but the components, transportation to site , etc and innovative ways of reducing CO2.
Value Stream Mapping
Is now adopted across all of our operations to ensure areas of duplication, inefficiencies and bottlenecks are identified and their impact quantified. By applying Lean Principals, an improved process is defined to eliminate waste. Thomas Vale Director, Dr Richard O’Connor is one of the leading practitioners of Lean and has coordinated programmes for the DTI and CLIP, and can bring significant value across all of our Clients operations
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