"We would like to take this opportunity to say a very big thank you to all the members of the Thomas Vale Team for the way in which they carried out our contract. Our Community Members have commented upon the high quality of work and we are sure that these buildings will make a signification contribution to the quality of services in the area."

Anne Cummins
Programme Manager, SureStart

Client Care & Performance

Client Care & Performance

Client Care and Customer Satisfaction are a top priority for the Thomas Vale Group as well as the delivery and performance of the team to ensure the project is delivered on time and within budget.

Whilst Client Surveys and KPI's are now common practice, again we have taken it to the next level with a 360° Benchmarking System which includes Clients, Supply Chain Partners and an anonymous annual survey by Employees on the Company and Management Performance.

These constructive comments have greatly helped us shape the business and instigate a programme of continuous improvement across all areas of the business.

Client Focus
 Thomas Vale, as stated previously, adopts a Client First approach throughout its organisation. This commitment starts at the very top of our organisation with Executive Directors adopting a Key Client Management Role with access to all Clients directly to the Managing Director.
Understanding You
 It is a major driver that to provide you with a quality service, that we need to take time to understand your organisation, principal drivers and your aspirations. Only by doing this, can we ensure Client Satisfaction.
Collaborative Working
 We look to apply a Collaborative approach across all aspects of our delivery, working closely with professionals and our Supply Chain to reduce waste and improve delivery and value for money.
Design Concept
 We welcome the opportunity to work with you at the earliest opportunity so that we can bring the full benefits of our knowledge and that of our Supply Chain, to ensure Buildability, Sustainability, Whole Life Costs, MMC and other innovation is maximised.
Value Stream Mapping
 Is now adopted across all of our operations to ensure areas of duplication, inefficiencies and bottlenecks are identified and their impact quantified. By applying Lean Principals, an improved process is defined to eliminate waste. Thomas Vale Director, Dr Richard O’Connor is one of the leading practitioners of Lean and has coordinated programmes for the DTI and CLIP, and can bring significant value across all of our Clients operations.