Our People

Our People

Uncompromising commitment – Strength, Integrity and Professionalism. Thomas Vale is a people focused business and the projects and service that we deliver comes directly from their skills, capabilities and ‘can do’ attitude.

The Thomas Vale Group can provide regional stability and capability in its workforce, including experienced professionals, individuals and teams.

Right at the very core of our business is a non adversarial approach along with a philosophy of respect for people and an enviable culture.

The Thomas Vale Group is committed to the constant development of all its staff in all areas of work in order for us to deliver added value to our Clients, meeting their needs and aspirations.
Identified Business Risk
Thomas Vale Action
Strategic Objective
Status
Staff Retention Currently Thomas Vale lose circa 8% of employees in any one year, well below industry average. However, we need to see if we can improve Exit interviews introduced Achieved
Staff Retention Focus on developing the 'Thomas Vale Way' across new starters who often join from competitors who have different culture and values To ensure values and culture of Thomas Vale are not compromised Achieved
Customer Care All employees to undergo Customer Care Programme focused on Thomas Vale values Minimum Customer Care Satisfaction KP High
Ensure diversity of work force to reflect local areas Focus on working with stakeholders in community to ensure engagement. Independent provider to assist in meeting needs Develop an auditable set of KPI's Achieved
Respect for People Adoption of Constructin Excellence toolkit to measure performance - Achieved